Refund, Replacement and Repairs Policy

Once an item of merchandise is delivered to you, you can return that item within 20 days of delivery. To be eligible for a return, your merchandise must be in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted items, sale items, or orders past 20 days . These items are not eligible for return, refund or exchange.

Additionally, gift cards are non-returnable.

To initiate a return, please email us at We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at: 246 Baker Ave, Ventura, CA 93004

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Replacements (if applicable)

In the unlikely event that a piece of jewelry is damaged or lost (in the case of a single earring), a replacement is able to be made, as long as the supplies are in stock. This is not a guarantee, as many beads are one-of-a-kind and it is difficult to make an exact match. Replacement earrings are charged at a cost of 50% of the original price plus tax, and the remaining earring is needed in order to make a perfect match. Repairs to damaged bracelets or necklaces will be made on a case-by-case basis. The customer is responsible for shipping the item to Plumage Jewelry and is responsible for the return shipping cost of the item.  

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 246 Baker Ave, Ventura CA 93004, United States. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


To return your product, you should mail your product to: 246 Baker Ave, Ventura CA 93004, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.